Handle with Care, Treat With Love

Prime Paws

About Us

Why Chose Us?

Meet The Team

Brands We Trust

Loved by Pets. Chosen by Pet Parents.

Find Us

Business Bay Fair Veiw Residence, Canal Side

Every Day: 10 am - 10 pm

Directions to Prime Paws

FAQ

Where is Prime Paws Veterinary Clinic located?

We are located in Business Bay, Dubai. Exact directions and parking details are available on our ‘How to Get There’ page.

What are your opening hours?

We are open 10am to 10 pm every day of the week. 24/7 Emergency and after-hours support also available 054 471 77 44

Do I need an appointment, or do you accept walk-ins?

Appointments are recommended to avoid waiting, but walk-ins are accepted subject to availability.

How do I book an appointment?

You can book via phone, WhatsApp, or through our online booking system.

What should I bring to my pet’s first visit?

Bring your pet’s vaccination records, medical history, and Emirates ID (if applicable for
registration).

Can someone else bring my pet on my behalf?

Yes, as long as they have your consent and your pet’s medical information.

Do you provide health certificates for travel?

Yes, subject to examination and UAE export requirements.

Do you microchip pets?

Yes, microchipping and registration services are available.

Do you offer grooming for cats and dogs?

Yes, we offer basic, full, and medical grooming services for cats and dogs.

Do I need a vet check before grooming?

For medical grooming, a veterinary assessment is required. For standard grooming, we include a junior vet check as part of the service to ensure your pet’s safety and prevent the spread of infections. This way, every pet leaves happy and healthy, no extra cost, just peace of mind.

Do you offer grooming packages or loyalty offers?

Yes, we regularly offer grooming packages and promotions, including loyalty rewards.

What payment methods do you accept?

We accept cash, card, and digital payments.

Do you offer pet insurance?

Yes, we offer Prime Paws Pet Insurance cards that include free health checks and service
discounts.

Do you provide itemized invoices?

Yes, detailed invoices are provided after each visit.

What is the Prime Paws Pet Insurance Card?

It’s a benefits card that includes free health checks and discounts on selected services.

Do you require vaccinations for grooming or boarding-related services?

Yes, up-to-date vaccinations are required for the safety of all pets.

What is your cancellation policy?

It is free to reschedule on the same day.

Can I stay with my pet during the consultation?

Yes, owners are welcome during consultations unless advised otherwise for safety reasons.

Do you handle emergencies?

Yes, we provide 24/7 Emergency and after-hours support, 054 471 77 44

What should I do if my pet becomes unwell after a visit?

Contact us immediately for advice or follow-up care.

Is parking available?

Yes, free parking is available

Do you speak multiple languages?

Yes, our team speaks English, Arabic, French, Tagalog, Luganda, Lithuanian, German.

Can you communicate via WhatsApp?

Yes, WhatsApp is one of our main communication channels.